Proving ROI in 10 days: a pilot template for AI in Growth & Ops (metrics, cut-offs, handover)
A tight, repeatable 10-day pilot that shows financial impact, defines stop/go cut-offs, and ends with a clean handover.
Writing on product development, company building, and the AI industry.
All of my long-form thoughts on AI, programming, product development, and more, collected in chronological order.
Designing WhatsApp support agents with human handoff, audit trails, and SLA-aware routing
A production template for WhatsApp support automation: compliant flows, human takeover, full audit trails, and routing that respects SLAs and customer tiers.
Margin protection with AI: live pricing rules, invoice QA, and anomaly alerts for e-commerce
A practical playbook to protect gross margin in e-commerce using rule-based pricing, automated invoice checks, and anomaly detection with clear audit trails.
LLMOps you can maintain: traces, evals, guardrails, and cost budgets in one architecture
A pragmatic, vendor-agnostic LLMOps architecture that ties traces, evaluations, guardrails, and hard cost budgets to releases - so you can ship safely and keep control.
RAG data quality at scale: deduplication, semantic chunking, and hybrid retrieval that actually improves answers
A practical pipeline for high-quality Retrieval-Augmented Generation: remove duplicates, split semantically, fuse lexical + dense search, rerank, and measure.
Tokens, Dividends, or Data Wages? Designing UBI for an AI-First Economy
If AI does most work, what does "income" become? This piece explores plausible UBI designs for an AI-heavy future - cash dividends from AI windfalls, "universal basic compute" credits, and data-as-labor royalties - grounded in what we've learned from real basic-income pilots and existing dividend models. It sketches how such systems might emerge, who funds them, and how access to powerful AI could be rationed fairly without stifling innovation.
EU/UK AI compliance in 2025: mapping the ICO risk toolkit to EU AI Act deadlines for product teams
What the EU AI Act requires in 2025–2027, how it lines up with the UK ICO's AI & Data Protection Risk Toolkit, and the exact outputs your team should ship.
Fear, Doubt, and the Math of Bad Ideas
Why skepticism improves ideas, why timing dominates outcomes, and why shipping many rough attempts increases your odds of a win.