Chatbots and conversational AI
Customer support, lead qualification, and internal Q&A systems that understand your business context.
I build chatbots and conversational AI that fit your business. Whether it's handling customer support queries, qualifying leads before they reach your sales team, or powering internal Q&A so staff can find answers without digging through docs - the goal is systems that understand your context and respond usefully.
That might mean a support bot that knows your product range, a triage system for incoming enquiries, or an internal assistant that helps staff navigate policies and procedures. I integrate with your existing tools (Slack, Teams, your CRM, website) so the AI works where your team already works.
Example AI integrations
AI services and tools I've integrated for businesses include:
Voiceflow
Conversational AI design platform for voice and chat agents. For chatbots, it helps design multi-turn flows and deploy to web, voice, or messaging channels.
Botpress
Open-source AI chatbot builder with LLM and RAG support. In chatbot projects, it powers support bots and internal Q&A with knowledge-base grounding.
Rasa
Conversational AI framework for intent and entity extraction. For chatbots, it handles intent classification and slot-filling for structured conversations.
Dialogflow
Google conversational AI for voice and text agents. For chatbots, it provides NLU and fulfilment for voice and text interfaces.
Amazon Lex
AWS service for building conversational interfaces. For chatbots, it builds voice and text bots with AWS Lambda integration.
Flowise
LLM flow builder for conversational AI with RAG and tools. For chatbots, it connects LLMs to knowledge bases and external tools via flows.
Try these free tools
Types of businesses I work with
- E-commerce and retail - Product search, customer support, inventory and order triage, and personalised recommendations.
- Logistics and supply chain - Route optimisation, demand forecasting, inventory planning, and shipment tracking with AI.
- Startups and scale-ups - Fast iteration on AI-powered products, from MVP to production-ready. Often working alongside founders or small engineering teams.
Frequently asked questions
- A basic customer support chatbot typically starts from a few thousand pounds for setup, with modest monthly running costs for the AI model and hosting. Costs depend on conversation volume and complexity. I scope projects so you know the cost before committing.
- Yes. I build chatbots that plug into your website, Slack, Microsoft Teams, and most CRMs. The goal is AI that works where your team already works, not another separate tool to manage.
- Absolutely. I train chatbots on your product range, policies, and procedures so they give accurate, context-aware answers rather than generic responses. They can be grounded on your own documents and knowledge base.
- A focused chatbot for one use case - such as customer support or internal Q&A - can typically be built and deployed within two to four weeks, including testing and refinement.
How much does an AI chatbot cost for a small business?
Can a chatbot integrate with my existing website and CRM?
Will the chatbot understand questions specific to my business?
How long does it take to build and deploy a chatbot?
Want to discuss AI for your business?
I help businesses integrate AI into their workflows. Get in touch to talk through your specific situation.